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SHIPPING & RETURNS

Shipping methods we offer,


Herefashionmall.com cooperates with major international shipping companies like FedEx,DHL,UPS and EMS to deliver customer goods.



When you buy from us, we want to make you completely satisfied. If for any reason you are not satisfied with the products, you can exchange or ask for refund. Before returning, please take time to read our return policy carefully. You are recommended to contact our after-sale Customer Service representative (email address: herefashionmall2005@gmail.com ) before returning an item and they will give your some useful advices.

herefashionmall.com reserves the right to charge the handling fee for all returned products.

New after-sale policy 2016

Ⅰ.Termlessly returns accepted within 15 days

The Unconditionally returns from our customers are acceptable within 15 days after you getting the package. when we confirm the arrival of the package you returned, we 'll refund you the payment.

P.S.:

1.pls make sure the products are unused and will not affect the secondary sales.

2.Because that we charged the shipping fee in behave of the shipping company, we will only refund you the good price which is dresslink responsibility.

3.After returning the products , pls inform us the following information,

① Order No.? 

② Item No.?

③ Item barcode No.?

④ Quantity of each item?

⑤ Photo of the products you sent back,

⑥ Photo of the shipping label on the package herefashionmall.com sent to you

⑦ Photo of the shipping label in the package you sent to Herefashionmall.com

⑧ The unique bar code on the item which is stick to the package of the item

Step:

1. Pls consult the customer service about the information we need before sending back the package 

2. send the package back to us 

3. After returning the products,pls offer our customer service the information you collect above,

4. After confirming the information, we will refund the money to your account directly. But the amount is frozen which can be used until we get the package.

5. We will activate the refund in your account when we get the package, then you can use that for new order.

 

Ⅱ.Termlessly refund accepted for wrong items 

The refund request from our customers are acceptable unconditionally if customer service confirm Herefashionmall.com send you the wrong item.

PS:

1.pls make sure the products unused before you sending back and inform us the following information:

① Order No.?

②Item No.?

③Item barcode No.?

④Photo of the products you sent back,

⑤Photo of the shipping label on the package Herefashionmall.com sent to you,


2. Because that we charged the shipping fee in behave of the shipping company, we will only refund you the good price which Herefashionmall.com is responsible for.

Step:

1.pls contact after-sale customer service immediately if you get wrong items and offer the following information :

① Order No.?

②Item No.?

③quantity of each item?

④Photo of the products you sent back,

⑤Photo of the shipping label on the package Herefashionmall.com sent to you,

⑥the unique bar code on the item which is stick to the package of the item,


2.Herefashionmall.com will confirm the information 

3.After we making sure that we sent you the wrong item, we will refund you the amount to your account which you can use for new order or inform our financial staff refund back to your paypal account or others if you like.

 

Full Refunds

We offer full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or customer's own fault cannot apply for refund.


Partial Refunds 

We also offer partial refund on returned items which have some original parts missing. In such a case, the customer can only get partial refund.


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